Bowflex Is Excellent Exercise Equipment But They Have Lousy Customer Service

by Rick Graves
(St. Catharines, Ontario)

I purchased the Bowflex Extreme 2 which, at the time, was the top of the line exercise equipment.

This was an over the phone purchase in which we requested the top of the line with EVERYTHING included.(ab attachment, mat, video etc. as seen on T.V.) We were advised to order right away as prices would be increasing and shipping time would rise considerably if we waited at all.

As an additional incentive we were offered free shipping an another 100 lbs. in weight to do so and agreed. Over 1 yr. later, after numerous rude and frustrating phone calls we have still not received our order completely.

I strongly urge anyone wanting a bowflex not to order direct, but rather purchase through local dealers. The cost is usually close, sometimes lower when shipping is factored in. Once you order direct, it is almost impossible to return.(Brings new meaning to, "always read the fine print").


For just over $3,200.00, one would think such a large company would give the customer a couple parts, probably around $50-100 their cost to satisfy them and recieve posative referals in return. But what am I thinking, that might be money off someones commission.